March 23, 2020
Dear Highway Equipment customers,
Highway Equipment is open for business.
As we interpret various states’ “stay in place” orders, it is clear that Highway is deemed an essential business, supporting and repairing our nation’s infrastructure, energy and manufacturing. We qualify under a variety of provisions as detailed in each state’s orders.
Our Brand Promise is that Highway offers Unwavering Reliability, and in this spirit, the entire team at Highway is ready to support you. We are flexible, supportive, and available to create solutions for your business needs.
Our service technicians are busy at all locations and in the field. We are “business as normal”. It seems like a lot of contractors want to get equipment repaired while there is this pause in business. Our parts departments are busy at all locations.
People First is one of our Core Values, which means we are committed to servicing, protecting, and supporting our employees, customers and vendors during this time. To keep you, the customer safe, we have:
- Online parts ordering. From our home page, www.highway-equipment.com, click on “Customer Login” to register. The registration process will not take long. Or email firstname.lastname@example.org or 1-800-222-8798
- Curbside parts pickup is available at all locations. Call your local branch to coordinate.
- Online service requests also can be made online in a similar way as ordering parts. It is faster to call, but requesting service online is an option if you prefer. Or email email@example.com or 1-800-222-8798.
- Our service and rental departments have instituted comprehensive cab cleaning procedures for the rental fleet to keep you safe.
I am happy to share that our team morale is very high. Our people know our mission and why we open every day. They know that their work directly impacts our customers’ ability to keep our water flowing, our roads and bridges in good condition, gas pumping through our pipelines, steel manufacturing, and energy – in all of its various forms – coming from the ground to the powerplants and to our homes. They tell me they are excited to continue our mission of to support you, our customers.
If you have any questions or concerns: firstname.lastname@example.org.
The people at Highway Equipment have supported contractors for 87 years, and our Unwavering Reliability will continue through this challenging situation. We wish you, your families and your employees the best of health.
All my best,
President / CEO
Highway Equipment Company